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FAQ
Estimated Shipping Times
How long will my order take to be delivered ?
Shipping to USA, Canada:
- Order processing: 2-3 Days
- Insured Shipping & Handling: 7-15 Days - $4.95
- FREE Shipping: 7-15 Days
Note: The items you ordered will reach you within 30 days for insured shipping & handling
Worldwide Shipping:
- Order processing: 2-3 Days
- Worldwide Insured Shipping & Handling: 7-15 Days - $4.95
- FREE Shipping: 7-15 Days
Note: The items you ordered will reach you within 60 days for insured shipping & handling
Shipping Information
Where do you ship ?
We provide international shipping. However due to certain postal challenges, we won’t be able to deliver shipments to military areas and certain smaller countries.
How do you ship ?
We ship orders overseas by mail services. After your order has been processed by our logistics team, it’ll be delivered to our local postage companies and the handling of your order will be fulfilled by the respective carrier companies.
Upon arrival and your selected destinations country, your order would be be handled by your country Postal Service. Please kindly contact your local post when your order arrives in your country.
How can I track my order ?
Your orders are tracked via a tracking code.
We will send you the tracking code for your order(s) to the email you used when placing your order(s). This email will also guide you on how to track your package. Please note that tracking information will not be displayed for 2-5 days after you've received your email notification purchase.
When will my tracking information appear ?
You should notice tracking event updates within 48-72 hours after you have received your tracking code.
Why cant I track my order ?
Please know that your tracking information updaters are displayed 2-5 days after receiving your tracking code.
For first time purchases, it may take us a little bit to retrieve the tracking information from the carrier services. In the event that you cant find information about your package, please try again later.
Why do I have to pay an extra fee to shipping companies for receiving my order ?
When your order is ready to ship, we send it to the respective shipping companies and the handling of your order will be fulfilled by them.
Depending on the individual shipping company‘s policy or customs procedure, you might be charged an extra fee for the final delivery or an imposed import tax. This is likely due to your shipping address being in a remote area. In this case, please kindly pay the carrier company the required fee to receive your order.
We often declare your orders as a gift below order value, so rest assured that the situations rarely happen.
Payment Methods
How can I pay for my order ?
All products are set in US dollar, and our system will automatically convert your orders currency to ease your process of placing an order. Do note that your payment is processed through the payment gateways PayPal and stripe.
PayPal is used by companies such as eBay, Asos, Barnes & Noble, Home Depot, Abercrombie and Fitch, and many more
Stripe is used by companies such as Adidas, Under Armor, Target, Grab Taxi, Slack, and many more.
Note: through payment gateways, your credit and debit card details will not be stored on our server ever.
Which currency are you using ?
Our products are set in US dollars, but our system will automatically convert the product pricing to the currency local to you.
Order
How to place an order ?
First of all, choose the products that you love, then click "Buy Now" and proceed to "CheckOut". Then fill in your information and pay. That's it, it's really that easy !
How can I modify my order ?
If you would like to request a change in anything in your order, please contact us via email support@luxurycommodity.com within 12 hours after placing your order.
Defective / Damaged Items
What if i received a defective / damaged item ?
We strive to deliver the best quality products to our customers. However, there are possible factors that may negatively affect the quality - often during the shipping process where products may be damaged while in transit. Please visit our return policy for more information.
What if the tracking information of my order shows "returned to sender"
~ Step 1: Contact your nearest post office and provide them your tracking number for an update on your shipment.
~ Step 2: If you're not able to find anything, contact our customer service department by sending us an email at support@luxurycommodity.com and provide us with your shipping address.
~ Step 3: If the address you provided in the email matches your shipping address in our system, we'll be more than happy to send you a replacement or give you a refund.
There are 2 common reasons that your packet has been returned: either your shipping address is incorrect / insufficiently filled, or you are absent at the time the packet was attempted for delivery.
In the situation where your order wasn't successfully delivered as you may have filled in the wrong address, and thus we are unable to deliver your package. In this situation we would require you to pay some extra fees for sending you a replacement.
In the event your shipping address was incorrectly filled, unfortunately we wont be held responsible since your order was shipped to the address that you provided us and the misinformation was not made on our end.
Otherwise, we are willing to send you a replacement. If the second attempted delivery isn't able to reach you, we're sorry to inform you that we will no longer be able to help you out with this.
Shipping Problems
What should I do if I provided you the wrong shipping address ?
In the event where you're provided an incorrect shipping address, you should contact us immediately by sending an email to support@luxurycommodity.com and provide us with your correct address. Our team will then proceed to check wether we're able to change your orders destination for you.
If your order has been shipped out, we are really sorry but we are no longer able to change the destination for you nor send you another packet without any additional fees.